SUPPORT NETWORK > FREQUENTLY ASKED QUESTIONS

AMERICA'S ARMY SUPPORT NETWORK
There are many different subjects when speaking about the America's Army brand, each with its own set of contacts and support topics.

Click on the appropriate link in the left-hand navigation menu or browse below to find the support information that you are looking for. If you have any problems, please contact our Community Management section by filling out this form >>!

FREQUENTLY ASKED QUESTIONS

QUESTIONS & ANSWERS FOR: MISCELLANEOUS

1.   CAN I POST A COPY OF THE FAQ ON MY WEBSITE?
Answer:
Absolutely! Be aware, however, that updates are made frequently, so you should check often for updates.
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2.   WILL THE EDITING TOOLS BE MADE AVAILABLE?
Answer:
Yes. The America's Army map editor was released with version 2.8.
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3.   WHEN WAS THE FAQ LAST UPDATED?
Answer:
This FAQ is constantly updated and changed.
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4.   I AM NOT IN THE UNITED STATES, CAN I STILL PLAY THE GAME?
Answer:
Yes, we have official servers in Europe as well! There are no restrictions on who can play America's Army. We want the whole world to know how great the U.S. Army is.
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5.   WILL I HAVE TO DOWNLOAD THE ENTIRE GAME AGAIN WHEN A NEW ADD-ON COMES OUT?
Answer:
It depends on the updates that are done to the game. Generally, if a new release is in the format version x.x.x (like 2.2.1) then you can probably just download/install a patch. If the new release version is in the format x.x (like 2.4) then you will most likely need to download/install the full game file.
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6.   WHAT ARE VALID CHARACTERS FOR SOLDIER NAMES?
Answer:
Your games are saved as files with the same name as your Soldier name, so your Soldier name must use characters that are a valid filename. The username cannot contain any spaces. Also, the following characters are invalid: / : * ? " < > |
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7.   IS THERE A WAY FOR ME TO FIX OR CHANGE THE NAME OF AN EXISTING ACCOUNT I HAVE SET UP?
Answer:
Yes, simply go to http://login.americasarmy.com/views/index.php.
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8.   WHY HAVE I NOT GOTTEN A CONFIRMATION EMAIL YET FOR MY SIGNUP?
Answer:
Due to the high number of registrations we are receiving, emails may be backlogged and received up to 24 hours after registration. Also make sure to check if the email was marked as spam and diverted to another folder in your email client or website-based email. If the above is not the case, you can use this link - http://login.americasarmy.com/views/support.php or email aacm@americasarmy.com.
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9.   WHAT PORTS NEED TO BE OPEN ON A FIREWALL OR ROUTER TO RUN THE GAME?
Answer:
UDP - 1716, 1717, 1718, 8777, 27900
TCP - 14200, 20025-45, 20046, 20047, 20048, 28910

UDP ports explained:
1716 for the Game
1717 for the GameQuery
1718 for the Master Server Query
8777 for the Standard UT Query
27900 for GameSpy

TCP ports explained:
28910 for GameSpy
20025-45 for MBS Game Server
20046 for the Auth server
20047 for MBS
20048 for DCDS
14200 for LAN

If you are running your own game server on your home PC, please see this FAQ on how to host a server - http://www.americasarmy.com/support/faq_win.php?p=1&t=1#faq3136974
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10.   WHEN IS THE NEXT PATCH COMING OUT?
Answer:
When it's DONE. Unlike packaged games we are always adding to America's Army. We don't give out dates because we don't know ourselves 'until it is done.'
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11.   HOW DO I BECOME A BETA TESTER?
Answer:
Please check the section in our online manual for all information regarding Beta testing:

http://manual.americasarmy.com/index.php/Beta_Testing
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12.   HOW DO I REPORT AMERICA'S ARMY ACCOUNTS UP FOR AUCTION ON EBAY?
Answer:
Send an email to aacm@americasarmy.com. which contains the auction item number and it will be taken care of.

Keep in mind that eBay doesn't always get to the auctions before they end, but they are being given the auction item numbers on any auctions that are still open when the AACM's are notified.
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13.   IN-GAME ICON
Answer:
To obtain the in-game icon please follow these steps:

1. Go to this link: http://login.americasarmy.com/views/index.php
2. Login into your account.
3. Click on Change Profile.
4. Enter your .mil email address.
5. Click ‘Next’ then ‘Finish’.
6. Once you click on ‘Finish’ you will notice that you have been logged out and part of the message will say:
a. If you change your e-mail address, your password will be reset and an email containing your new password will be sent to your new e-mail address.
7. Log back into your account with your NEW password.
Click on ‘Change Personnel Jacket’. You should see two options there now.
One: Normal User.
Two: Your branch’s icon.
9. Click the button for the icon. Click ‘Ok’.
10. Don’t forget to change your password!


The following email addresses are considered .mil email address:

@us.army.mil
@navy.mil
@basename.af.mil
@usmc.mil
@uscg.mil
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14.   FORUM AVATARS
Answer:
Unfortunately at this time, we are not granting any forum avatars. Once we have implemented an automatic system, which is still in the works, you will be able to obtain an avatar similar to the way you get the in-game icon.
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