SUPPORT NETWORK > FREQUENTLY ASKED QUESTIONS

AMERICA'S ARMY SUPPORT NETWORK
There are many different subjects when speaking about the America's Army brand, each with its own set of contacts and support topics.

Click on the appropriate link in the left-hand navigation menu or browse below to find the support information that you are looking for. If you have any problems, please contact our Community Management section by filling out this form >>!

FREQUENTLY ASKED QUESTIONS

QUESTIONS & ANSWERS FOR: KNOWN ISSUES

1.   I GET AN ERROR OR A GENERAL PROTECTION FAULT WHEN I TRY TO LAUNCH OR WHILE PLAYING THE GAME. WHAT DO I DO?
Answer:
First, click on the Submit Report button on the GPF window. This will send a copy of the error message to the America's Army developers so they may help make the next version of the game better.

Second, check to make sure your computer meets the minimum system requirements. You can look at the system requirements and check to see if your graphics card is supported by the game or not by click on the System Req. and Video links under the Windows FAQs section.

If your PC does meet the minimum requirements and your graphics card is supported, head over to the correct support forum at http://forum.americasarmy.com

Be sure to read any readme first sticky posts at the top of the appropriate forum before you make your post. Include your error message and a detailed description of what the game was going when that error appeared plus any other information as detailed by the readme first sticky post.
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2.   I'M EXPERIENCING A BLACK SCREEN WHEN I LAUNCH VERSION THE GAME FOR THE FIRST TIME.
Answer:
This is most likely caused by your firewall software. Current releases of Windows include Firewall software that protect against potential unwanted access over the internet. By default, the Firewall software installed on your computer must know about applications that require internet access.

The firewall software has paused the game process and is requesting your confirmation to unblock the program and allow access to the internet; however, the popup window may not be displayed over the full screen game display.

To correct this, you will need to manually add the newly patched game executable (ArmyOps.exe) to the unblocked application list for your firewall.

Alternately, you can quickly switch the game from full screen to windowed mode by pressing Alt+Enter immediately upon startup (before the firewall software pauses it), and interact with the firewall popup normally to unblock the game executable.

This problem has been identified on Microsoft Windows standard Firewall, McAfee Personal Firewall 7 and ZoneAlarm firewalls.

To unblock America’s Army on your Microsoft Windows standard Firewall (included with Windows XP Service Pack 2), open the Windows Control Panel by clicking the Start Button then selecting Control Panel, and then click the Security Center icon. Once inside the Security Center, choose to manage settings for Windows Firewall (this is near the bottom of the window). Click the Exceptions tab, then click the Add Program… button. Finally, locate your America’s Army game executable (by default it is located at C:Program FilesAmerica’s ArmySystemArmyOps.exe).
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3.   IMMEDIATELY AFTER JOINING A SERVER, I GET A GENERAL PROTECTION FAULT ERROR. WHAT CAN I DO?
Answer:
Check Example #9 in the following thread on the General Support forum.
http://forum.americasarmy.com/viewtopic.php?t=74794
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4.   I CAN'T UPLOAD MY TRAINING RESULTS.
Answer:
There is a known issue with the Windows ME and Windows 98 operating systems that prevents users from uploading their training results. You can find more information on this matter here - http://forum.americasarmy.com/viewtopic.php?t=190371

If you're not using the above operating systems, ensure that your firewall allows access to ArmyOps.exe and port 20046 is not being blocked. Also make sure that you're running the most recent version of America's Army.
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5.   I'M GETTING KICKED BY PUNKBUSTER FOR "INADEQUATE O/S PRIVILEGES".
Answer:
Inadequate O/S Privilege Procedure Failed is most likely caused by a trojan, spyware, or virus. This only applies to operating systems Windows XP Pro, Home and 2000. You can find a resolution for this problem by following this link to our General Support forum - http://forum.americasarmy.com/viewtopic.php?t=136974
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6.   I'M RECEIVING A CRITICAL ERROR WHEN MY PUNKBUSTER CLIENT ATTEMPTS TO UPDATE.
Answer:
This issue is caused by programs unrelated to America's Army that conflicts with the PunkBuster client. The resolution is as simple as identifying the program, and disabling it while you play. To view the full list of known programs that may cause this, see Example #9 in the following link. http://forum.americasarmy.com/viewtopic.php?t=74794
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7.   I'M RECEIVING A "REQUIRED TRAINING NOT COMPLETE" ERROR WHEN ATTEMPTING TO JOIN THE NEW SF MAPS INCLUDED IN VERSION 2.8.1.
Answer:
To correct this issue, you will need to reboot America's Army. Once done, you should be able to play the SMU 2.8.1. maps.
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8.   I'M GETTING AN "OLD FILE NOT FOUND" MESSAGE WHEN I TRY TO PATCH FROM 2.8 TO 2.81
Answer:
A few users have experienced problems patching 2.8.0 with a reference to the file: AmericasArmyManuals.url or missing/corrupt DLL files. If you're having this issue, please follow the instructions on this page:

http://www.americasarmy.com/downloads/utilities.php#install_problems
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9.   AMERICA'S ARMY EDITOR: I'M RECEIVING AN ERROR THAT SAYS, OR IS SIMILAR TO "COULD NOT FIND PACKAGE UUNITTEST".
Answer:
If you're receiving this error when launching the AA Mission Editor, you can resolve it by simply deleting the armyops.ini file located in your America's ArmySystem folder.
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10.   AMERICA'S ARMY EDITOR: WHITE/MISSING VIEWPORTS ISSUE.
Answer:
When the Editor is launched, the viewports will appear to be missing or all white.
To resolve this issue simply go to "View > Viewports > Configure ...", select one of the options and click OK.
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11.   AMERICA'S ARMY EDITOR: BRIGHTNESS/GAMMA
Answer:
When the Editor is launched the brightness/gamma will be increased.
Adjustments to the gamma can be made in "View > Gamma Options".
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12.   AMERICA'S ARMY EDITOR: UNABLE TO SELECT ANY MAP OBJECTS (STATIC MESHES, BRUSHES, ETC) USING RIGHT OR LEFT MOUSE CLICK.
Answer:
** This issue is specific to systems with ATI graphics cards ** and occurs due to Anti-Aliasing and/or Anisotropic Filtering being enabled. Disabling these settings has been shown to resolve the problem.
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13.   AMERICA'S ARMY EDITOR: DUAL MONITOR SETUP: UNABLE TO MOVE THE EDITOR FROM ONE MONITOR TO THE OTHER.
Answer:
** This issue is specific to systems with ATI graphics cards **
To resolve this issue, click the View menu and uncheck the "Automatically reposition windows".
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