SUPPORT NETWORK > FREQUENTLY ASKED QUESTIONS

AMERICA'S ARMY SUPPORT NETWORK
There are many different subjects when speaking about the America's Army brand, each with its own set of contacts and support topics.

Click on the appropriate link in the left-hand navigation menu or browse below to find the support information that you are looking for. If you have any problems, please contact our Community Management section by filling out this form >>!

QUESTIONS & ANSWERS FOR: VIDEO

1.   I HAVE A VOODOO1/2/3/4/5, CAN I RUN THE GAME?
Answer:
No, you can't. Please read the minimum system requirements.
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2.   THE GAME PLAYS FINE AT THE BEGINNING OF EACH ROUND, BUT NOT LONG AFTERWARDS THE DISPLAY STARTS TO JERK SLOWLY.
Answer:
If you have a graphics card with 32MB or less memory, you're probably running out of texture space. This can happen on very complex maps like Pipeline, especially if you're in a large multiplayer battle -- each time you see new gun or a face, it's adding another texture. Bring down the console (default is the ` key) and try typing 'flush' (without quotes) to clear out graphics memory. If your game immediately speeds up, this is indeed a texture memory problem. You can ameliorate this problem in two ways. First, try turning on the 'compressed lightmaps' option. This uses specially compressed textures for shadow effects. You may notice some visual artifacts, such as coloring or boxiness in the shadows. Alternatively, you can set texture detail to 'low'; this will have the greatest impact. If that still doesn't do the trick, turn on compressed lightmaps and low texture detail; that will work on any 32MB graphics card supporting hardware T&L.
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3.   WHAT ARE ALL THESE VIDEO SETTINGS FOR?
Answer:
The following list of video settings are current as of release 2.2...

Reduce Mouse Lag (default true). This is a setting that improves synchronization between your graphics display and mouse, but at the expense of maximum frame rate. Try turning this setting off to improve performance, but if you notice jerky control issues, you'll have to leave it on.

Use Precaching (default true). When true, the game will load many textures before gameplay begins, before the textures are actually needed. This may result in loading textures that you don't need (like the textures on the sewer grates, even though you never enter the sewers). Setting this value to false means that textures are loaded during gameplay, only once they're needed -- which can result in a stutter while the card waits for the textures to arrive. If you have a graphics card with 32MB of memory or less, it might be worthwhile to turn off precaching to avoid filling your scarce graphics memory with unneeded resources.

Use Trilinear (default true). Mipmapping is a technique for antialiasing textures with multiple levels of detail. (Mip stands for multum in parvo, Latin for "many things in a small place". Cool, eh?) A mipmapped texture supports many different levels of detail. Normally, a level of texture detail is selected based on how far away the texture is to be drawn. Then, the texture value for each pixel is bilinearly interpolated, meaning across the 2D texture. That's nice, but you generally only have a few levels of texture detail; for a given distance to a surface, one level of detail might be too low in resolution, but the next one might be too high detail. Trilinear interpolation bilinearly determines the right color for the two levels of texture detail that are the closest to correct, and then blends those together depending on which one is most desired at that distance. What's that mean to a game player? Trilinear interpolation has two access two different mipmap detail levels for the same pixel, so on some hardware this is twice as expensive as bilinear interpolation. If you have a low-end graphics card, turning off trilinear mipmaps can provide some performance gains at the cost of texture blurring and popping.

Use Triple Buffering (default false) coming soon.

Use Cubemaps (default true): Some reflective surfaces in the game, like scopes and monitors, have cubemapped environment textures. This is a way to fake the backdrop of the environment, so that it feels like you are seeing a reflection on the surface. (Rendering reflections in real-time is very expensive; that's why the mirror in the Pipeline map is in a small room.) A cube map is a set of six textures that emulates the world with what amounts to a big box around the object; each wall of the cube has a picture of the world in that direction. Turning off cubemaps won't affect gameplay at all, and will improve performance slightly.

Use Compressed Lightmaps (default false): America's Army: Special Forces uses precomputed shadows for BSP surfaces such as walls and floors. This speeds up rendering time during gameplay signicantly, at the cost of less flexibility with real-time dynamic shadow effects. Lightmaps are just black and white textures that are drawn onto the surface, to emulate shadow lines. This means they take up texture memory, which can be a performance hit on low-end cards. We include a compressed version of the lightmaps with each map; turning on this feature will use those low-detail lightmaps, which aren't as crisp and show some subtle color artifiacts. If your card is having texture memory problems (especially in complex mission environments in multiplayer) try turning on compressed lightmaps.

No client side effects (default false): This turns off certain client-side features like bullet shells, gun sounds, muzzle smoke, bullet impact effects, and the like. It doesn't let you turn off features that might affect gameplay, like smoke grenades. Turn this on if you absolutely have to, if your computer is having trouble keeping up with the game. It sure reduces the fun of the experience.

Texture detail (default High): Many game textures support multiple levels of detail (through mipmaps, discussed above). Setting texture detail to Low will force the game to use lower detail mipmaps than it would otherwise select. Textures will appear blurred, especially those on surfaces near the camera. However, on graphics cards with 32MB or less memory, switching to low detail textures can significantly improve performance.
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4.   IS THERE A SOFTWARE ONLY MODE?
Answer:
No. Modern 3D graphics cards are so powerful that even the fastest CPU would not be able to take their place with a software mode. Since America's Army and the new Unreal Engine take full advantage of the processing power provided by these video cards, we cannot support software rendering.
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5.   I HAVE INTEL OR INTEL3D INTEGRATED GRAPHICS, CAN I RUN THE GAME?
Answer:
No, you can't. Please read the minimum system requirements.
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6.   I HAVE A KYRO, KYROII, OR HERCULES 'PROPHET' BRANDED VIDEO CARD, CAN I RUN THE GAME?
Answer:
No, you can't. Please read the minimum system requirements. While the kyro chipsets are recent and have the necessary amount of video ram, they do not have some of the transform and lighting features required to show the high quality rendering that this game uses.
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7.   WHAT CARDS ARE SUPPORTED?
Answer:
This list is subject to change...

Supported Cards:

  • Nvidia GeForce2 MX series (32MB version unsupported)

  • Nvidia GeForce2 Pro

  • Nvidia GeForce2 Ultra

  • Nvidia GeForce3

  • Nvidia GeForce3 Ti series

  • Nvidia GeForce4 MX series

  • Nvidia GeForce4 Ti series

  • Nvidia GeForce FX series

  • Nvidia Quadro4 750 XGL

  • Nvidia Quadro4 980 XGL

  • Nvidia Quadro FX series

  • Nvidia GeForce 6800

  • Nvidia GeForce 7800

  • Matrox Parhelia based video cards

  • ATI Radeon 7500

  • ATI Radeon 8500

  • ATI Radeon 9000

  • ATI Radeon 9100

  • ATI Radeon 9200

  • ATI Radeon 9500

  • ATI Radeon 9600

  • ATI Radeon 9700

  • ATI Radeon 9800

  • ATI Radeon X850

  • ATI Radeon X800

  • ATI Radeon X700

  • ATI Radeon X600

  • ATI Radeon X550

  • ATI Radeon X300

  • Mobile Video Cards

  • Nvidia GeForce4 440 Go

  • Nvidia GeForce4 460 Go

  • Nvidia GeForce4 4200 Go

  • Nvidia GeForce FX Go series

  • Nvidia Quadro4 500 Go GL

  • Nvidia Quadro FX Go series

  • ATI Mobility Radeon 9000

  • ATI Mobility Radeon 9200

  • ATI Mobility Radeon 9600

  • ATI Mobility Radeon 9100 IGP

  • ATI Mobility FireGL 9000

  • ATI Mobility FireGL T2
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    8.   WHAT CARDS ARE NOT SUPPORTED?
    Answer:
    This list is subject to change...

    Unsupported Cards:
  • 3dfx Voodoo Banshee

  • 3dfx Voodoo3

  • 3dfx Voodoo3 2000

  • 3dfx Voodoo3 3500

  • 3dfx Voodoo4 4500

  • 3dfx Voodoo5

  • 3dfx Voodoo5 5500

  • 3dfx Voodoo series

  • 3D Labs Wildcat series

  • ATI Radeon VE

  • ATI Radeon 7000

  • ATI Radeon 7200

  • ATI Rage series

  • ATI Rage 128 pro

  • ATI Rage IIC

  • ATI Rage 128

  • ATI Rage

  • ATI Rage Pro

  • ATI Rage Fury

  • ATI Rage Mobility-P

  • ATI Rage Mobility series

  • ATI Mobility Radeon 7500

  • ATI Mobility Radeon 7000 IGP

  • ATI Mobility FireGL 7800

  • ATI Xpert 2000 pro

  • Desktop Video Cards

  • Diamond Viper series

  • Diamond Viper

  • Diamond viper II

  • Diamond Viper 770

  • Diamond Viper 2000

  • Intel 3ddirect

  • Intel 810

  • Intel 810e

  • Intel 815E

  • Intel 82810

  • Intel 82810E

  • Intel 82810-DC100

  • Intel Integrated Graphics chipsets (all)

  • Intel 82815

  • Kyro Chipset based video cards

  • Kyro series

  • Kyro 2 series

  • Matrox G400

  • Matrox G450

  • Matrox Marvel based

  • Matrox Millenium based

  • Matrox Millenium II

  • Mobile Video Cards

  • Nvidia GeForce2 Go

  • Nvidia GeForce 256

  • Nvidia GeForce2 GTS

  • Nvidia Quadro2 series

  • Nvidia Quadro4 380 XGL

  • Nvidia Quadro4 580 XGL

  • Nvidia Quadro4 NVS series

  • Nvidia RIVA TNT based

  • Nvidia RIVA TNT2 based

  • Nvidia RIVA TNT2 64Pro

  • Nvidia Vanta based

  • S3 Graphics ProSavage series

  • S3 Graphics ProSavage KM133

  • S3 Graphics Pro Savage

  • S3 Graphics Pro Savage DDR

  • S3 Graphics Savage series

  • S3 Graphics Savage/IX

  • s3 Graphics Savage/IX 103C

  • S3 Graphics Savage4 Pro

  • SIS 300 series

  • SIS 400 series

  • SIS 500 series

  • SIS 600 series

  • SIS 700 series

  • SIS 530 seriers

  • SIS M600 series

  • SIS 6000 series

  • SIS 6300

  • SIS 6326

  • SIS Xabre series
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    9.   IS THERE A WAY FOR ME TO TURN ON OPENGL?
    Answer:
    No.
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