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SUPPORT NETWORK > FREQUENTLY ASKED QUESTIONS
AMERICA'S ARMY SUPPORT NETWORKThere are many different subjects when speaking about the America's Army brand, each with its own set of contacts and support topics.
Click on the appropriate link in the left-hand navigation menu or browse below to find the support information that you are looking for. If you have any problems, please contact our Community Management section by filling out this form >>!
- + Parents Info
- I have a Voodoo1/2/3/4/5, can I run the game?
- The game plays fine at the beginning of each round, but not long afterwards the display starts to jerk slowly.
- What are all these video settings for?
- Is there a software only mode?
- I have Intel or Intel3D integrated graphics, can I run the game?
- I have a Kyro, KyroII, or Hercules 'prophet' branded video card, can I run the game?
- What cards are supported?
- What cards are NOT supported?
- Is there a way for me to turn on OpenGL?
+ Known issues
+ Gameplay
+ Punkbuster
+ Server Info
+ System Req.
- VIDEO
+ Miscellaneous
QUESTIONS & ANSWERS FOR: VIDEO
1. I HAVE A VOODOO1/2/3/4/5, CAN I RUN THE GAME?
Answer:^ Go to Top
No, you can't. Please read the minimum system requirements.
2. THE GAME PLAYS FINE AT THE BEGINNING OF EACH ROUND, BUT NOT LONG AFTERWARDS THE DISPLAY STARTS TO JERK SLOWLY.
Answer:^ Go to Top
If you have a graphics card with 32MB or less memory, you're probably running out of texture space. This can happen on very complex maps like Pipeline, especially if you're in a large multiplayer battle -- each time you see new gun or a face, it's adding another texture. Bring down the console (default is the ` key) and try typing 'flush' (without quotes) to clear out graphics memory. If your game immediately speeds up, this is indeed a texture memory problem. You can ameliorate this problem in two ways. First, try turning on the 'compressed lightmaps' option. This uses specially compressed textures for shadow effects. You may notice some visual artifacts, such as coloring or boxiness in the shadows. Alternatively, you can set texture detail to 'low'; this will have the greatest impact. If that still doesn't do the trick, turn on compressed lightmaps and low texture detail; that will work on any 32MB graphics card supporting hardware T&L.
3. WHAT ARE ALL THESE VIDEO SETTINGS FOR?
Answer:^ Go to Top
The following list of video settings are current as of release 2.2...
Reduce Mouse Lag (default true). This is a setting that improves synchronization between your graphics display and mouse, but at the expense of maximum frame rate. Try turning this setting off to improve performance, but if you notice jerky control issues, you'll have to leave it on.
Use Precaching (default true). When true, the game will load many textures before gameplay begins, before the textures are actually needed. This may result in loading textures that you don't need (like the textures on the sewer grates, even though you never enter the sewers). Setting this value to false means that textures are loaded during gameplay, only once they're needed -- which can result in a stutter while the card waits for the textures to arrive. If you have a graphics card with 32MB of memory or less, it might be worthwhile to turn off precaching to avoid filling your scarce graphics memory with unneeded resources.
Use Trilinear (default true). Mipmapping is a technique for antialiasing textures with multiple levels of detail. (Mip stands for multum in parvo, Latin for "many things in a small place". Cool, eh?) A mipmapped texture supports many different levels of detail. Normally, a level of texture detail is selected based on how far away the texture is to be drawn. Then, the texture value for each pixel is bilinearly interpolated, meaning across the 2D texture. That's nice, but you generally only have a few levels of texture detail; for a given distance to a surface, one level of detail might be too low in resolution, but the next one might be too high detail. Trilinear interpolation bilinearly determines the right color for the two levels of texture detail that are the closest to correct, and then blends those together depending on which one is most desired at that distance. What's that mean to a game player? Trilinear interpolation has two access two different mipmap detail levels for the same pixel, so on some hardware this is twice as expensive as bilinear interpolation. If you have a low-end graphics card, turning off trilinear mipmaps can provide some performance gains at the cost of texture blurring and popping.
Use Triple Buffering (default false) coming soon.
Use Cubemaps (default true): Some reflective surfaces in the game, like scopes and monitors, have cubemapped environment textures. This is a way to fake the backdrop of the environment, so that it feels like you are seeing a reflection on the surface. (Rendering reflections in real-time is very expensive; that's why the mirror in the Pipeline map is in a small room.) A cube map is a set of six textures that emulates the world with what amounts to a big box around the object; each wall of the cube has a picture of the world in that direction. Turning off cubemaps won't affect gameplay at all, and will improve performance slightly.
Use Compressed Lightmaps (default false): America's Army: Special Forces uses precomputed shadows for BSP surfaces such as walls and floors. This speeds up rendering time during gameplay signicantly, at the cost of less flexibility with real-time dynamic shadow effects. Lightmaps are just black and white textures that are drawn onto the surface, to emulate shadow lines. This means they take up texture memory, which can be a performance hit on low-end cards. We include a compressed version of the lightmaps with each map; turning on this feature will use those low-detail lightmaps, which aren't as crisp and show some subtle color artifiacts. If your card is having texture memory problems (especially in complex mission environments in multiplayer) try turning on compressed lightmaps.
No client side effects (default false): This turns off certain client-side features like bullet shells, gun sounds, muzzle smoke, bullet impact effects, and the like. It doesn't let you turn off features that might affect gameplay, like smoke grenades. Turn this on if you absolutely have to, if your computer is having trouble keeping up with the game. It sure reduces the fun of the experience.
Texture detail (default High): Many game textures support multiple levels of detail (through mipmaps, discussed above). Setting texture detail to Low will force the game to use lower detail mipmaps than it would otherwise select. Textures will appear blurred, especially those on surfaces near the camera. However, on graphics cards with 32MB or less memory, switching to low detail textures can significantly improve performance.
4. IS THERE A SOFTWARE ONLY MODE?
Answer:^ Go to Top
No. Modern 3D graphics cards are so powerful that even the fastest CPU would not be able to take their place with a software mode. Since America's Army and the new Unreal Engine take full advantage of the processing power provided by these video cards, we cannot support software rendering.
5. I HAVE INTEL OR INTEL3D INTEGRATED GRAPHICS, CAN I RUN THE GAME?
Answer:^ Go to Top
No, you can't. Please read the minimum system requirements.
6. I HAVE A KYRO, KYROII, OR HERCULES 'PROPHET' BRANDED VIDEO CARD, CAN I RUN THE GAME?
Answer:^ Go to Top
No, you can't. Please read the minimum system requirements. While the kyro chipsets are recent and have the necessary amount of video ram, they do not have some of the transform and lighting features required to show the high quality rendering that this game uses.
7. WHAT CARDS ARE SUPPORTED?
Answer:^ Go to Top
This list is subject to change...
Supported Cards:
Nvidia GeForce2 MX series (32MB version unsupported)
Nvidia GeForce2 Pro
Nvidia GeForce2 Ultra
Nvidia GeForce3
Nvidia GeForce3 Ti series
Nvidia GeForce4 MX series
Nvidia GeForce4 Ti series
Nvidia GeForce FX series
Nvidia Quadro4 750 XGL
Nvidia Quadro4 980 XGL
Nvidia Quadro FX series
Nvidia GeForce 6800
Nvidia GeForce 7800
Matrox Parhelia based video cards
ATI Radeon 7500
ATI Radeon 8500
ATI Radeon 9000
ATI Radeon 9100
ATI Radeon 9200
ATI Radeon 9500
ATI Radeon 9600
ATI Radeon 9700
ATI Radeon 9800
ATI Radeon X850
ATI Radeon X800
ATI Radeon X700
ATI Radeon X600
ATI Radeon X550
ATI Radeon X300
Mobile Video Cards
Nvidia GeForce4 440 Go
Nvidia GeForce4 460 Go
Nvidia GeForce4 4200 Go
Nvidia GeForce FX Go series
Nvidia Quadro4 500 Go GL
Nvidia Quadro FX Go series
ATI Mobility Radeon 9000
ATI Mobility Radeon 9200
ATI Mobility Radeon 9600
ATI Mobility Radeon 9100 IGP
ATI Mobility FireGL 9000
ATI Mobility FireGL T2
8. WHAT CARDS ARE NOT SUPPORTED?
Answer:^ Go to Top
This list is subject to change...
Unsupported Cards:
3dfx Voodoo Banshee
3dfx Voodoo3
3dfx Voodoo3 2000
3dfx Voodoo3 3500
3dfx Voodoo4 4500
3dfx Voodoo5
3dfx Voodoo5 5500
3dfx Voodoo series
3D Labs Wildcat series
ATI Radeon VE
ATI Radeon 7000
ATI Radeon 7200
ATI Rage series
ATI Rage 128 pro
ATI Rage IIC
ATI Rage 128
ATI Rage
ATI Rage Pro
ATI Rage Fury
ATI Rage Mobility-P
ATI Rage Mobility series
ATI Mobility Radeon 7500
ATI Mobility Radeon 7000 IGP
ATI Mobility FireGL 7800
ATI Xpert 2000 pro
Desktop Video Cards
Diamond Viper series
Diamond Viper
Diamond viper II
Diamond Viper 770
Diamond Viper 2000
Intel 3ddirect
Intel 810
Intel 810e
Intel 815E
Intel 82810
Intel 82810E
Intel 82810-DC100
Intel Integrated Graphics chipsets (all)
Intel 82815
Kyro Chipset based video cards
Kyro series
Kyro 2 series
Matrox G400
Matrox G450
Matrox Marvel based
Matrox Millenium based
Matrox Millenium II
Mobile Video Cards
Nvidia GeForce2 Go
Nvidia GeForce 256
Nvidia GeForce2 GTS
Nvidia Quadro2 series
Nvidia Quadro4 380 XGL
Nvidia Quadro4 580 XGL
Nvidia Quadro4 NVS series
Nvidia RIVA TNT based
Nvidia RIVA TNT2 based
Nvidia RIVA TNT2 64Pro
Nvidia Vanta based
S3 Graphics ProSavage series
S3 Graphics ProSavage KM133
S3 Graphics Pro Savage
S3 Graphics Pro Savage DDR
S3 Graphics Savage series
S3 Graphics Savage/IX
s3 Graphics Savage/IX 103C
S3 Graphics Savage4 Pro
SIS 300 series
SIS 400 series
SIS 500 series
SIS 600 series
SIS 700 series
SIS 530 seriers
SIS M600 series
SIS 6000 series
SIS 6300
SIS 6326
SIS Xabre series
