SUPPORT NETWORK > FREQUENTLY ASKED QUESTIONS

AMERICA'S ARMY SUPPORT NETWORK
There are many different subjects when speaking about the America's Army brand, each with its own set of contacts and support topics.

Click on the appropriate link in the left-hand navigation menu or browse below to find the support information that you are looking for. If you have any problems, please contact our Community Management section by filling out this form >>!

FREQUENTLY ASKED QUESTIONS

QUESTIONS & ANSWERS FOR: PUNKBUSTER

1.   DO I HAVE TO USE PUNKBUSTER?
Answer:
No, as before, it will remain optional. However, in order to play on all Official and Leased Official Honor Servers, you must have PB enabled.
^ Go to Top
2.   WILL PUNKBUSTER STILL BE INTEGRATED INTO THE GAME?
Answer:
Yes. Integration means that PB will operate directly from within the game.
^ Go to Top
3.   WHAT IF I'M INCORRECTLY DETECTED BY PB AND FLAGGED AS A CHEATER?
Answer:
We do our best to prevent this such occurrences. However, if this does happen, players are should contact us at support@evenbalance.com as soon as possible. We will conduct direct testing to determine if there was a false violation. Then, we will attempt to fix the problem and make a news announcement informing administrators to give players the benefit of doubt.
^ Go to Top
4.   DOES PB CAUSE LAG?
Answer:
In general, no. Unless you have a very low bandwidth connection, you should not experience any lag. If you are on a slow connection, PB may indeed influence your game play, especially if your PB software is being updated or a screenshot is being requested.
^ Go to Top
5.   DO I HAVE TO UPDATE MY HARDWARE TO BE COMPATIBLE TO PB?
Answer:
In general, no. If your PC is running under the minimum specs of the game there could possibly be some issues. You are welcome to contact us and we'll see if it's possible to fix this in some way.
^ Go to Top
6.   WHY DON'T CHEATERS JUST HACK PB AND MAKE IT USELESS?
Answer:
PB has the advantage of automatically updating when new versions are available. The PB System is designed so that PB Servers request and download new PB versions from PB Master Servers, and distribute these new versions to every client that is connected. This auto-update works in the background so you will usually not notice any effect to game play. So even if some cheaters spend their time hacking PB... we can put out a new version very quickly and detect such hacks. Cheaters caught modifying PB hacks will also be globally banned and not be able to play again.
^ Go to Top
7.   DOES PB SCAN MY HARD DISK?
Answer:
PB does not scan your hard disk. PB scans your memory, and if it finds a working cheat there you will be busted.
^ Go to Top
8.   DOES PB SEND ANY PRIVATE DATA SOMEWHERE?
Answer:
PB will not send any private data from your PC to any server. The only things it will send is:
a) screenshots if requested by the server
b) PB violations (something like "hey, this punk is using a cheat, bust him") which will result in you being kicked from the server
^ Go to Top
9.   I STILL DON'T TRUST YOU... HOW CAN I BE SURE THAT YOU ARE NOT SENDING OUT PRIVATE DATA?
Answer:
Unlike most freeware programs, PB takes their privacy very serious. PB is an industry trusted anti-cheat software system integrated into many games, as a paid service. PB has been around for several years now and consistently enforces policies to prevent such unwanted transmission of private information. PB has a privacy statement published on their website. And, you still have the option not to use PB.
^ Go to Top
10.   I STILL HAVE MANY QUESTIONS ABOUT PB, CAN I READ MORE ABOUT IT?
Answer:
There is documentation available for both clients and admins on their website at http://www.evenbalance.com
^ Go to Top
11.   I WOULD LIKE TO REPORT A POTENTIAL CHEAT OR HACK, CAN I?
Answer:
Sure. You can email them at research@evenbalance.com and they will look into it.
^ Go to Top
12.   HOW DO I KNOW IF I MUST UPDATE PUNKBUSTER MANUALLY?
Answer:
Most time PunkBuster updates automatically. If you can't connect to a server it might be a PunkBuster related issue. Contact the support staff to get more information.
^ Go to Top